Juan Cifuentes Mora

Juan Cifuentes Mora

Company: SEGUROS SURA, Chile

Job title: Director of Customer & Business Development


Innovation Case Study 1 – Leveraging Bots to Enhance Customer Experience 2:00 pm

• Learning what benefits bots can bring to traditional insurance processes • Discovering which areas of insurance bots can add value • Demonstrating how this new technology can be used through a use case example • Understanding the technology required to achieve this • What were the results and value added to customer experience or…Read more

day: Day Two

Panel Discussion: Matchmaking the Right Technology to the Right Business Problem 12:20 pm

• Reviewing the best technologies for process improvement and / or digitizing the customer journey • Which technologies have been demonstrated to not work in certain areas, what have we learned • Benchmarking approaches to technology identification across the value chain: Criteria and methodology • Examining the range of KPIs and measures of value being…Read more

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