Innovation Case Study 1 – Leveraging Bots to Enhance Customer Experience

Time: 2:00 pm
day: Day Two


• Learning what benefits bots can bring to traditional insurance processes
• Discovering which areas of insurance bots can add value
• Demonstrating how this new technology can be used through a use case example
• Understanding the technology required to achieve this
• What were the results and value added to customer experience or process efficiency