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8:40 am Chair’s Opening Remarks

8:50 am Keynote: Future Trends & Predictions: Preparing for the Next 5 Years of Digital Transformation

Synopsis

• Reviewing the application of emerging technologies and assessing which will continue to be important in the next 18 months
• To what extent is technology already transforming traditional practices – what is the level of disruption now and what is anticipated?
• Beyond the horizon: What digital disruptions should we be preparing for over the next 5 years?
• Learning what changes to client expectations and needs are predicted in the coming years of Latin American insurance
• How can we as organizations prepare for what is coming next? How are they going to fundamentally change the industry?

9:30 am Digital Health Platforms & Strategies to Optimize Customer Engagement & Support Your Business

Synopsis

  • Strategies to enable a more comprehensive culture of health to support your customers and business goals
  • How wellness programs, wearables, and digital engagement can help decrease health plan claims costs
  • How to leverage health promotion and onsite programs to help drive your digital engagement strategy

9:50 am Digitizing Every Step of the Insurance Value Chain: Looking to the Future

Synopsis

In this session we will explore 3 different perspectives on what digital transformation means and how we all envision for the future
• An Incumbent Insurer Perspectiv From Traditional to Transformational
• The Insurtech Perspective Developing New Commercial Models Based on Technology
• The Broker Perspective From Administrative to Value-Adding

10:50 am Panel Q&A

11:00 am Morning Refreshments & Speed Networking

DELIVERING PRACTICAL IMPLEMENTATION

11:30 am Leveraging Robotic Process Automation (RPA) to Simplify Back-Office Processes

Synopsis

• Educating the wider business about RPA and automation and the perceived benefits and challenges
• Developing and defining the vision of organizational change and the expected benefits of your RPA program
• Assessing the technological maturity of your organization and understanding how automation fits within this

12:10 pm Utilizing Artificial Intelligence to Improve Data Quality in Insurance Companies

  • Sergio Gomez Managing Director Latin America - Analyics, AON

Synopsis

• Creating new solutions to improving poor data quality
• Extracting valuable data from unstructured documents such us policies, exposure schedules and inspection reports
• Exploring alternatives to human analysts manually extracting this information, which is prohibitively expensive
• How an Artificial Intelligence tool can automatically extract relevant data from unstructured documents and make it usable by any model or for any purpose the insurance company deems appropriate

12:50 pm Lunch

2:00 pm Innovation Case Study 1 – Leveraging Bots to Enhance Customer Experience

Synopsis

• Learning what benefits bots can bring to traditional insurance processes
• Discovering which areas of insurance bots can add value
• Demonstrating how this new technology can be used through a use case example
• Understanding the technology required to achieve this
• What were the results and value added to customer experience or process efficiency

2:30 pm Innovation Case Study 2 – Utilizing AI to Transform Insurance Processes

  • Tiago Massarico Director of Continuous Improvement and Contact Center Automation, EUROP ASSSISTANCE BRAZIL
  • Eduardo Endo AI Advisor, EUROP ASSSISTANCE BRAZIL

Synopsis

• How intelligent automation is facilitating the insurance process
• Utilizing intelligent automation to best create customer experience or process efficiency?
• What were the results and value added to customer experience or process efficiency?
• How AI is being used to leverage digital transformation by reducing insurance costs
• What were the problems of this trajectory and its learning for a business and technical perspective
• What are the challenges of this digital transformation roadmap

3:00 pm Afternoon Refreshments & Networking

3:20 pm Innovation Case Study 3 – Reviewing a Practical Application of Blockchain for Insurance in Mobile Phone and Personal Accidents

Synopsis

• Learning what benefits Blockchain can bring to traditional insurance processes
• Demonstrating how this new technology can be used through a use case example
• Understanding the technology required to achieve this
• What were the results and value added to customer experience or process efficiency?

3:50 pm Innovation Case Study 4 – Applying Machine Learning to Big Data

  • André Rizzo Corporate Strategy & International Relations , INDEX

Synopsis

• Learning what benefits Machine Learning and Big Data can bring to traditional insurance processes
• Discovering which areas of insurance Machine Learning and Big Data can add value
• Demonstrating how this new technology can be used through a use case example
• Understanding the technology required to achieve this
• What were the results and value added to customer experience or process efficiency

4:20 pm Panel Q&A: Innovation Case Study Presentations

Synopsis

In this session we’ll bring together all presenters to review common challenges and lessons learned across all use cases to generate a list of key takeaways.

4:40 pm Chair’s Closing Remarks

5:00 pm Conference Close